DSG Energy obtained two awards at Hong Kong Call Centre Association (HKCCA) Awards 2020
DSG Energy Limited (“DSG Energy”) delegated customer service centre – Shell Gas Customer Service Centre, has once again been recognized in the Hong Kong Call Centre Association (HKCCA) Awards, hosted by the Hong Kong Call Centre Association (HKCCA). This year, we received two significant accolades, including “Mystery Caller Assessment Award 2020 – Gold Award” (Commerce, Government and Utilities) and “Inbound Contact Centre of the Year 2020 – Bronze Award”.
DSG Energy maintains “Customer Centricity” as our focus, dedicated to fulfilling the future fit for current and potential customers, and we constantly expand and enhance our communication channels via building new connections with customers. We also strive to uplift customer services by listening to customers’ feedbacks via our stringent Voice-Of-Customer program. Our award-winning customer service centre is devoted to being the most reliable, trustworthy, and innovative energy partner for every single customer.
Mr. Samson Lam, Managing Director of DSG Energy, said, “DSG Energy is very honoured and proud to receive two awards at Hong Kong Call Centre Association (HKCCA) Awards 2020. Committed to “Safety First & Customer Centricity”, we continue to focus on upraising our business via innovation and drive organic growth to maintain market leadership and sustain long term growth. Achieving these prestigious awards has proven our dedication and commitment in delivering quality excellence. We are honoured to receive this award which gives us extra impetus to surpass ourselves and pursue to raise the bar of industry standards.”
The HKCCA Awards, organised by the Hong Kong Call Centre Association, aims to recognise customer service excellence in the services industry. Inaugurated in 2000, the annual competition selects the best customer service teams and individuals among participating organisations through on-site inspections, mystery caller assessments, and interviews. The HKCCA Awards are some of the most highly regarded and recognised accolades in the customer service industry.
 “Mystery Caller Assessment Award 2020 – Gold Award” (Commerce, Government and Utilities) |
 “Inbound Contact Centre of the Year (Public 2020 – Bronze Award” |
