DSG Energy Piped LPG
Why choose DSG Energy
Piped LPG Services
Excellent operation and management system
DSG Energy strives to provide centralized LPG supply and services to customers. Our Account Managers are dedicated to provide direct management to the Estates with seamless communications between Owner’s Committee and Property Management Office, resolving any LPG relevant issues effectively.
Stringent monitoring on LPG quality
DSG Energy supplies the best quality LPG to customers. From sourcing to storage, we implement a holistic management system to maintain high standards of product quality and supply stability.
Comprehensive Health, Safety, Security and Environment (HSSE) management system
DSG Energy cares about the safety of its customers and staff. Occupational safety and environmental issues are equally important too. We monitor our LPG business with strict standards to ensure HSSE risks can be minimized.
Digital services for customers
DSG Energy provides various e-services and e-payment methods. Being the first company to launch a mobile app for e-services, we lead the digitalization in the industry which allows customers to monitor their bill account anytime and anywhere.。
Excellent operation and management system
DSG Energy is responsible for LPG supply and services of customers. Account managers are arranged to follow up with serving Estates, so that cummications between Owner’s Committee and Property Management Office about LPG issues can be effective.
Stable LPG supply
24 hours engineering support
Exclusive maintenace team
Strict monitoring system
Stringent monitoring on LPG quality
DSG Energy Limited supplies high quality LPG to customers. From sourcing to storage, we implement a holistic management system to maintain high standard of product quality and supply stability.
Obtained Certificate of Quality (COQ)
Fufilled requirements from Hong Kong Government
Preventive monitor on LPG tank
Comprehensive Health, Safety, Security and Environment (HSSE) management system
DSG Energy cares about safety of customers and staffs from operators. Occupational safety and environmental issues are equally important too. We monitor our LPG business with strict standarts to ensure HSSE risks can be minimized.
HKGOV EMSD approved Registered Gas Supply Company (RGSC no.25)
HKGOV EMSD approved Registered Gas Contractors (RGC no.892-19)
Technical support from qualified professional team
24 hour gas leakage hotline with emergency repairing service
All vehicles in LPG transportatiaon fleet team compliance with EURO6 emission standards
First LPG transporation team using B5 bio-disel and participate in carbon offset
Digital services for customers
DSG Energy provides e-services and e-payment methods. Being the first company to launch mobile app for e-services, we lead the digitalization in industry and let our customers understand their bill account anytime and anywhere.
Cheking LPG e-bll and payment record
Multiple payment channels
Notifications: reminder for monthly meter reporting and regular safety inspection, release of latest gas bill
DSG Energy Operation Flow – Piped LPG
DSG Energy is committed to providing customers with high-quality LPG. From selecting the source of supply to inventory management, we have developed a comprehensive system to ensure product quality and stable supply.
LPG is transported from DSG Energy’s dedicated oil depot by our professional transportation team to customers’ residential buildings and distributed to each household through the gas pipeline to bring warmth to every family.
In addition to residential buildings in urban areas, newly developed buildings in remote areas can also consider DSG Energy’s one-stop design, construction, and supply of LPG to ensure stable and efficient energy supply.
Our fleet team has been upgraded with trucks fulfilling EURO6 vehicles emission standard
- Our fleet team has been upgraded with trucks fulfilling EURO6 vehicles emission standard
- Our fleet team has been using B5 bio-diesel, the first and only LPG logistics team to implement carbon offset and enhance fuel efficiency.
Understand more about our contribution to sustainable development
DSG Energy Services – Piped LPG
High standard on operation safety
DSG Energy's professional engineering team will arrange a qualified and experienced maintenance team for technical support. Regular LPG appliances inspection and repairing services will be provided to domestic piped LPG customers according to the maintenance plan.
| Team of professional Engineer | Provide free regular safety inspection to LPG appliances |
| Provide maintenance and repairing scheme to customers | Regular drills on emergency handling |
Professional hotline and showroom customer services
Professional team to handle customer service relevant issues and enquiries. Our outstanding customer service team has achieved various achievements.
Hong Kong Customer Contact Association: “Mystery Caller Assessment Award 2022 (Public Service and Utilities) – Gold Award” and “Inbound Contact Centre of the Year 2022 (Public Service and Utilities) – Gold Award” |
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24-hr emergency hotline call: committed to pick up the call within 10s |
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General hotline call: committed to pick up the call within 20s |
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Uphold international standards in handling customer information |
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12 showrooms located at Hong Kong Island, Kowloon and New Territories |
Multiple communication channels to connect with customers
| Safety talk and roadshow | LPG safety leaflet |
| Community services and activities | Regular promotional offers (LPG appliances promotion, Elderly care program, DSG Home online shop offers…) |
DSG Energy Showrooms for Piped Estates
One stop solution catering your needs
| Showroom services keep abreast with times | Display of selected Gas Appliances |
| Opening from Monday to Sunday (selected location) | Regular Safety and Gas Appliances Promotion |
| Handling all sorts of customers enquiries (i.e. Payment, Account Opening and Termination) | Regular homeware product offers for customers |
Our showrooms for piped estates are located around Hong Kong Island, Kowloon and New Territories to serve you with care:
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Service Pledge of DSG Energy Limited
DSG Energy commits to serve you with heart.We improve continuously to fulfill your needs
Switching to DSG Energy Piped LPG Services
We have rich experience in designing, constructing, or taking over LPG systems for residential buildings.
Through our professional and structured procedures, combined with our experienced engineering and technical team, we can provide residents a superior LPG service.
Simple Three Steps for switching to DSG Energy Piped LPG Services
1. Distributing welcome
information packages
and notices.
2. Designated time slots for exclusive account opening counters.
3. A professional team assists customers in opening accounts through various channels such as email or online registration, mailing, or dropping off at designated collection boxes.
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1. Distributing welcome information packages and notices. |
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2. Designated time slots for exclusive account opening counters. |
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3. A professional team assists customers in opening accounts through various channels such as email or online registration, mailing, or dropping off at designated collection boxes.. |
For more about DSG Energy’s pipeline LPG services,
please fill in the equiry form at this page.
