myDSG 中央客戶服務平台

DSG Energy Piped LPG

Why choose DSG Energy Piped LPG

Services

Excellent operation and management system

DSG Energy strives to provide centralized LPG supply and services to customers. Our Account Managers are dedicated to provide direct management to the Estates with seamless communications between Owner’s Committee and Property Management Office, resolving any LPG relevant issues effectively.

Stable LPG supply Exclusive maintenance team

 

24-hour engineering support Stringent monitoring system
Stringent monitoring on LPG quality

DSG Energy supplies the best quality LPG to customers. From sourcing to storage, we implement a holistic management system to maintain high standards of product quality and supply stability.

Obtained Certificate of Quality (COQ)

 

Fulfilled requirements from Hong Kong Government
Preventive monitoring on LPG tank
Comprehensive Health, Safety, Security and Environment (HSSE) management system

DSG Energy cares about the safety of its customers and staff. Occupational safety and environmental issues are equally important too. We monitor our LPG business with strict standards to ensure HSSE risks can be minimized.

HK GOV EMSD approved Registered Gas Supply Company (RGSC no.25) 24-hour gas leakage hotline with emergency repairing services
HK GOV EMSD approved Registered Gas Contractors (RGC no.892-19) All vehicles in LPG transportation fleet team compliance with EURO6 emission standards
Technical support from qualified professional team LPG transportation team is the pioneer in the LPG industry using B5 bio-diesel and participate in carbon offset programme

 

Digital services for customers

DSG Energy provides various e-services and e-payment methods. Being the first company to launch a mobile app for e-services, we lead the digitalization in the industry which allows customers to monitor their bill account anytime and anywhere.

Check LPG e-bill and payment record
Multiple payment channels
Notifications: reminder for monthly meter reporting and regular safety inspection, release of latest gas bill
Excellent operation and management system

特爾高能源直接供應石油氣給予客戶並提供售後服務,並為服務屋苑安排專屬客戶經理跟進,加強與業主立案法團、業主委員會及物業管理公司的溝通,便可更迅速處理有關石油氣供應相關事宜。

石油氣供應穩定

專屬維修團隊

24-hour engineering support

監察機制嚴格管理

Stringent monitoring on LPG quality

特爾高能源致力為客戶提供優質石油氣。從貨源挑選,至存貨管理,均制定了一套完善的制度以確保品質及供應穩定方面均達至最高標準。

持有質量證書 (COQ)

符合香港政府要求

定期檢驗氣缸

Comprehensive Health, Safety, Security and Environment (HSSE) management system

客戶、營運商及員工的安全是最為重要的,與業務有關的職業健康及環境事宜也同等重要。特爾高能源業務一直以嚴謹標準來營運,以確保與業務相關的健安保環風險減至最低。

香港政府機電工程署認可註冊氣體供應公司 (RGSC no.25)

24小時漏氣報告中心熱線及緊急維修服務

香港政府機電工程署認可註冊氣體工程承辦商
 (RGC no.892-19)

全線車隊符合EURO 6 歐洲汽車排放標準

合資格的專業團隊提供技術支援

全港首間使用 B5 生化柴油及實行碳抵銷 的石油氣運輸團隊

 

電子服務及繳費方式

提供網上服務及電子繳費方式,並於石油氣行業中突破性推出智能手機應用程式,供客戶隨時隨地了解賬戶情況

查閱石油氣賬單及繳費紀錄

多元化繳費渠道 (包括: 現金、八達通、支付寶Alipay HK、轉數快FPS、便利店(7-eleven、Circle K、VanGo、Vanguard、U-Select超市)、銀行自動轉賬、網上銀行及繳費靈等。

設有多種提示服務功能: 提醒用戶每月報錶及安排定期安全檢查等、最新賬單

DSG Energy Operation Flow – Piped LPG

DSG Energy is committed to providing customers with high-quality LPG. From selecting the source of supply to inventory management, we have developed a comprehensive system to ensure product quality and stable supply.

LPG is transported from DSG Energy’s dedicated oil depot by our professional transportation team to customers’ residential buildings and distributed to each household through the gas pipeline to bring warmth to every family.

In addition to residential buildings in urban areas, newly developed buildings in remote areas can also consider DSG Energy’s one-stop design, construction, and supply of LPG to ensure stable and efficient energy supply.

Our fleet team has been upgraded with trucks fulfilling EURO6 vehicles emission standard

  • Our fleet team has been upgraded with trucks fulfilling EURO6 vehicles emission standard
  • Our fleet team has been using B5 bio-diesel, the first and only LPG logistics team to implement carbon offset and enhance fuel efficiency.

DSG Energy Services – Piped LPG

High standard on operation safety

DSG Energy's professional engineering team will arrange a qualified and experienced maintenance team for technical support. Regular LPG appliances inspection and repairing services will be provided to domestic piped LPG customers according to the maintenance plan.

Team of professional Engineer
Provide maintenance and repairing scheme to customers
Provide free regular safety inspection to LPG appliances
Regular drills on emergency handling

Professional hotline and showroom customer services

Professional team to handle customer service relevant issues and enquiries. Our outstanding customer service team has achieved various achievements.

Hong Kong Customer Contact Association: “Mystery Caller Assessment Award 2022 (Public Service and Utilities) – Gold Award” and “Inbound Contact Centre of the Year 2022 (Public Service and Utilities) – Gold Award”
24-hr emergency hotline call: committed to pick up the call within 10s
General hotline call: committed to pick up the call within 20s
Uphold international standards in handling customer information
12 showrooms located at Hong Kong Island, Kowloon and New Territories

Multiple communication channels to connect with customers

DSG Energy makes great efforts to maintain effective communication. By understanding customers' expectations, we can provide new services, safety information, promotion offers and services that fulfil customers' unlimited needs.

 

Safety talk and roadshow
LPG safety leaflet
Community services and activities
Regular promotional offers (LPG appliances promotion, Elderly care program, DSG Home online shop offers…)

DSG Energy Showrooms for Piped Estates
One stop solution catering your needs

Showroom services keep abreast with times
Display of selected Gas Appliances
Opening from Monday to Sunday (selected location)
Regular Safety and Gas Appliances Promotion
Handling all sorts of customers enquiries (i.e. Payment, Account Opening and Termination)
Regular homeware product offers for customers

Our showrooms for piped estates are located around Hong Kong Island, Kowloon and New Territories to serve you with care:

 

Service Pledge of DSG Energy Limited

DSG Energy commits to serve you with heart.We improve continuously to fulfill your needs

Switching to DSG Energy Piped LPG Services

We have rich experience in designing, constructing, or taking over LPG systems for residential buildings.

Through our professional and structured procedures, combined with our experienced engineering and technical team,

we can provide residents a superior LPG service.

Simple Three Steps for switching to DSG Energy Piped LPG Services

To provide high-quality customer service to piped LPG customers, DSG Energy has set up a centralized customer service centre in the following locations
. The services provided include account handling, gas bill payment, appointment scheduling, gas appliances display and sales, and more.