DSG Energy Awarded HKCCA Awards, Demonstrating Commitment to Excellent Customer Service
DSG Energy has been honored with four prestigious awards at the Hong Kong Customer Contact Centre Association (HKCCA) Awards. These achievements not only reflect our commitment to service excellence but also embody our dedication as a member of IP&E GBA Ltd. (IP&E) to upholding the principles and values of customer service.
Since its establishment in 2000, the HKCCA Awards have aimed to recognize outstanding customer service. The awards are known for their rigorous selection criteria, which include site visits, mystery call assessments, and interviews to ensure that participants meet high standards of service quality. Each year, numerous companies participate and undergo strict screening to ultimately select exceptional customer service teams and individuals. The HKCCA Awards are highly regarded in the industry and serve as an important benchmark for evaluating and enhancing service quality.
This year, we are proud to have received the following awards:
- Mystery Customer Assessment Award – Shell Gas Customer Service Hotline
- Inbound Customer Centre of the Year (Public Service and Utilities) – DSG Energy
- Best Customer Centre in Quality Management – DSG Energy
Additionally, our Customer Service Manager, Jessica Wan, was awarded Customer Experience Champion of the Year, further validating our efforts and achievements in enhancing customer experience.
DSG Energy remains committed to a customer-centric core value system, dedicated to providing outstanding customer service. We will continuously strive to enhance service quality, ensuring that every customer experiences our professionalism and sincerity. Moving forward, we will leverage the combined strengths of IP&E to continue delivering reliable and high-quality energy solutions to customers in Hong Kong and Macau.
