DSG Energy Limited (“Company”)
Privacy Policy Statement (“Statement”) for Use of Websites and Apps
IT IS IMPERATIVE THAT YOU THOROUGHLY REVIEW THIS STATEMENT AND REGULARLY CONSULT THE LATEST VERSION AS MAY BE UPDATED FROM TIME TO TIME WITHOUT PRIOR NOTICE. BY ACCESSING AND/OR USING OUR WEBSITES AND APPS, YOUR CONTINUED ACCESS AND/OR USE SHALL INDICATE YOUR AGREEMENT TO BE BOUND BY THE LATEST VERSION OF THE STATEMENT.
This Statement sets out: –
- what information our Company collects from you and why;
- how our Company uses and protects any information that you give; and
- how you can access and manage your information.
Our Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it shall only be used in accordance with this Statement.
This Statement shall commence effective from 18th July 2024.
Who we are
DSG Energy Limited
Registered in Hong Kong with Business Registration Number 66597972.
Registered Office: Rooms 2201-2202, AIA Kowloon Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong
What we collect
We may collect the following information from you: –
- personal information
- business information such as business name and job title
- contact information such as email address
- payment transaction details with the Company
- demographic information such as postcode, preferences and interests
- information relevant to specific customer offers and/or surveys which will be explained at the time
- any personal data that you share with us in a communication directly related to the purpose for which the personal data was originally collected
What we do with the information we gather
We require this information to enable our Company to provide you with the products and services offered by us and/or our business partner, and to manage our contractual relationship with you. In particular, we will use it for the following legitimate interests of our business: –
- internal record keeping and account management purposes (such as verifying your identity and fulfilling orders you place)
- enabling the provision of the Products and Services to you (such as your contact details for the purpose of fulfilling orders). If you purchase our business partners’ products and services, the information directly related to the purpose for which the personal data was originally collected may be transferred to that business partner
We also require this information to understand your needs and provide you with a better service. In particular, we will use it for the following legitimate interests of our business: –
- monitoring, recording and storing telephone or email communications for the purpose of internal training, to improve the quality of our customer service and in order to meet any legal and regulatory requirements.
- improving our products and services.
- customising our website according to your interests.
- periodically sending you promotional mails, emails or SMS messages about new products, special offers or other information which we think you may find interesting using the contact details which you have provided
- using your information to contact you for market research purposes; and
- contacting you by phone in relation to the above.
If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.
Where we have asked for your consent to use your personal information for a particular purpose, this consent may be withdrawn by you at any time. Please see the section entitled ‘Controlling your personal information’ below.
Security
The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.
Only authorised employees and carefully checked agents, contractors and sub-contractors, who provide a particular data processing service for us, are permitted access to your data. These people will only be allowed access to your data for the purposes identified within this Privacy Policy, processing it on our behalf or for IT security and maintenance.
If a third party processing your data on our behalf is located outside of Hong Kong, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply were that party to be located in Hong Kong.
We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
Sometimes, you might wish to disclose sensitive information to us, for example if you need a priority delivery because you are receiving medical treatment. We will only use sensitive data for the specific reason you disclosed it to us and we will take extra care to keep it secure. From time to time, we will check with you that we may continue to use that sensitive data for the specified purpose. We will re-check this consent on a periodic basis. In either case, you may withdraw your consent at any time.
How long we hold your information for
The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.
Generally, we will retain your account information for [7] years in line with relevant tax and contract requirements.
Controlling your personal information
You may choose to restrict or control the collection or use of your personal information in the following circumstances:
- when you are asked to fill in a form on the website or elsewhere (ensure that you tick any box which relates to our use of your personal information if you do not want us to use your personal information for those purposes);
- if you have previously agreed to us using your personal information for specific purposes and wish to change your mind;
- If you wish for your personal information to be corrected on our systems.
You have the right to:
- know that information is being processed;
- access information that is being processed;
- rectification of information being processed;
- restrict processing;
- be notified about what information has been rectified and restricted; and
- object to the processing of your information.
It is important to note that this is not an absolute right to review all the information that is held about you, as there are various exceptions to this right. These include:
(a) where personal data is kept for the purpose of preventing, detecting or investigating offences and related matters; and
(b) where the data is given by another person in confidence.
If you want to remove a consent or request erasure or transfer of your personal information, you may do so at any time by clicking this link or emailing us at [email protected] or calling us on +852 2435 8388.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Where we do seek your permission we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.
Sometimes we may have to pass information to statutory bodies authorised to obtain data under various legislation, such as the police or tax authority.
If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
This Statement shall supersede all previous versions and we reserve the right to change the Statement from time to time without prior notice.
Cookies
How we use cookies
Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
The table below explains the cookies we use and why.
|
Cookie Name |
Cookie ID |
Cookie Description |
Additional info |
|
Has Javascript |
has_js |
A cookie that determines whether your browser has JavaScript enabled. Required by the content management system this site has been built with. |
This cookie is strictly necessary for the website to operate. |
|
Google Analytics |
_utma |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This cookie is essential for the website to operate efficiently. |
If you wish to learn more about cookies go to www.aboutcookies.org
This Statement is originally written in English and has been translated into other language(s). Should there be any discrepancy between the English and any translated versions of the Statement, the English version shall in all event prevail.