DSG Energy Crowned Three Awards at Hong Kong Customer Contact Association Awards 2023
13 November 2023, Hong Kong – DSG Energy is thrilled to have won three awards at the Hong Kong Customer Contact Association (HKCCA) Award 2023. The accolades include 7th GOLD Award in Mystery Customer Assessment Award (Public Service and Utilities), SILVER Awards in Inbound Customer Centre of the Year (Public Service and Utilities), and BRONZE Award in Best Customer Centre in Quality Management.
Adhering to the core value of “Customer Centricity”, DSG Energy is committed to providing the best-in-class customer services, offering comprehensive support to LPG customers in Hong Kong and Macau. The team is dedicated to their service pledge. In 2023, 97.5% of emergency hotline calls answered within 10 seconds, while over 92% of customer inquiries were answered within 20 seconds. DSG Energy actively adapts to market changes and continues to improve the technology and call system, striving to be the most reliable, trustworthy, and innovative energy partner for every customer.
The award is a huge recognition of the DSG Energy team and frontline staff, demonstrating our commitment to customers’ demands for high quality and reliable energy supply through best-in-class customer services.
The HKCCA Awards, organised by the Hong Kong Customer Contact Association, aim to recognise customer service excellence in the services industry. Inaugurated in 2000, the annual competition selects the best customer service teams and individuals among participating organisations through on-site inspections, mystery caller assessments, and interviews. The HKCCA Awards are some of the most highly regarded and recognised accolades in the customer service industry.
