DSG Energy won two awards at Hong Kong Call Centre Association (HKCCA) Awards 2019

 

DSG Energy Limited (“DSG Energy”) delegated customer service centre – Shell Gas Customer Service Centre, clinched “Mystery Caller Assessment Award 2019 – Gold Award” (Commerce, Government and Utilities) for 3 consecutive years, and obtained “Inbound Contact Centre of the Year 2019 – Silver Award” at the Hong Kong Call Centre Association (HKCCA) Awards 2019, hosted by the Hong Kong Call Centre Association (HKCCA).

 

DSG Energy consistently provide highly reliable services with remarkable results in line with our Service Pledge. To create extraordinary customer experience and drive technological and environmental friendliness, we stepped up digital & touchless services to LPG market with the new launch of “myDSG” App and E-Platform for piped household.

 

Mr. Samson Lam, Managing Director of DSG Energy, said, “DSG Energy is very honored and proud to receive two awards at Hong Kong Call Centre Association (HKCCA) Awards 2019 as a new start-up company. We committed to “Safety First & Customer Centricity”, continue to focus on upraising our business via innovation and drive organic growth to maintain market leadership and sustain long term growth. Achieving this prestigious award proves our team’s excellent delivery. We strive to innovate and improve continuously, pushing Shell Gas to new heights!”

 

The HKCCA Awards, organised by the Hong Kong Call Centre Association, aim to recognise customer service excellence in the services industry. Inaugurated in 2000, the annual competition selects the best customer service teams and individuals among participating organisations through on-site inspections, mystery caller assessments, and interviews. The HKCCA Awards are some of the most highly regarded and recognised accolades in the customer service industry.

 


(Sixth left) Mr Samson Lam, Managing Director of DSG Energy led the team to receive the “Mystery Caller Assessment Award 2019 – Gold Award” on stage.

 


“Mystery Caller Assessment Award 2019 – Gold Award” (Commerce, Government and Utilities)
“Inbound Contact Centre of the Year 2019 – Silver Award”
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