DSG Energy won two awards at Hong Kong Call Centre Association (HKCCA) Awards 2021

 

DSG Energy Limited (“DSG Energy”) delegated customer service centre – Shell Gas Customer Service Centre, has once again been recognized in the Hong Kong Call Centre Association (HKCCA) Awards, hosted by the Hong Kong Call Centre Association (HKCCA). This year, we received two significant awards, including “Mystery Caller Assessment Award 2021 (Public Service and Utilities) – Gold Award” and “Inbound Contact Centre of the Year 2021 (Public Service and Utilities) – Bronze Award”.

 

Always striving for the best and putting “customer-centricity” as our focus, our award-winning customer service centre provides One-Stop quality services. Being agile to adapt dynamic market changes, we keep improving our technology and call system, aiming to be the most reliable, trustful and innovative energy partner for every single customer.

 

Mr. Samson Lam, Managing Director of DSG Energy, says, “We are dedicated to providing innovative and competitive energy solutions, supporting the energy transition in relation to long-term development. We continue to focus on uplifting our business via innovation and driving organic growth to maintain market leadership, thus making a positive impact to lead the change. We believe these initiatives can create additional sustainability value to our business and to our customers. We are honoured to receive this award which gives us extra impetus to surpass ourselves and raise the bar of industry standards.”

 

The HKCCA Awards, organised by the Hong Kong Call Centre Association, aims to recognise customer service excellence in the services industry. Inaugurated in 2000, the annual competition selects the best customer service teams and individuals among participating organisations through on-site inspections, mystery caller assessments, and interviews. The HKCCA Awards are some of the most highly regarded and recognised accolades in the customer service industry.

 


“Mystery Caller Assessment Award 2021 (Public Service and Utilities) – Gold Award”
“Inbound Contact Centre of the Year 2021 (Public Service and Utilities) – Bronze Award”

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